Refund policy

1. Returns

Due to the personalized nature of our hand-painted books, we do not accept returns or exchanges unless the item arrives damaged or defective.​

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt with the following information:​

• Your order number​

• A description of the issue​

• Photographs of the damaged or defective product​

We will assess the situation and, if approved, offer a replacement or refund.​

3. Refunds (if applicable)

Once your refund is approved, we will process it within 7 days. The refund will be applied to your original method of payment.​

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@prettybooksstudio.com.​

5. Sale Items

Only regular-priced items may be refunded; sale items cannot be refunded.