FAQs
1. What are hand-painted book edges?
Hand-painted book edges involve applying artistic designs to the outer edges of a book's pages. This traditional technique enhances the book's aesthetic appeal, transforming it into a unique piece of art. Each design is meticulously crafted, ensuring that no two books are identical.
2. How are your books packaged for shipping?
We prioritize the safe delivery of your books through meticulous packaging:
🔹Book Orders: Each book is double-wrapped in bubble wrap, and securely packed in a sturdy box. Single book orders may be reinforced with cardboard to prevent crushing.
🔹Stickers, Bookmarks, and Art Prints: Paper products are carefully packed in OPP bags and packed between cardboard.
This method ensures your products arrive in pristine condition.
3. Do you ship internationally?
Yes, we ship worldwide from South Korea. We offer flat-rate shipping to keep things simple and transparent.
For domestic orders within South Korea, lightweight items ship for $3 USD, single books for $15 USD, and multiple books for $30 USD, with free shipping on orders over $200 USD.
For international orders, untracked lightweight items ship for $3 USD, tracked lightweight items for $10 USD, single books for $30 USD, and multiple books for $60 USD. Free shipping is offered on international orders over $375 USD.
When ordering both books and lightweight items together, only the highest applicable shipping fee is charged. Please note that customs duties or import taxes may apply depending on your country’s regulations, and these are the responsibility of the buyer.
4. How long will it take to receive my order?
Estimated delivery times range from 1-3 business days for domestic orders and 7-21 business days for international shipments, though this may vary depending on postal conditions.
5. Can I customize a book with my own design?
Yes! We open monthly commission reservation slots for custom hand-painted books. These slots are announced through our email newsletter, where subscribers receive updates on commission opening dates, slot availability, and special discount information. You can sign up for our newsletter to be among the first notified before new slots go live.
6. What should I do if my book arrives damaged?
We take great care in packaging to ensure your book arrives safely. However, if your book arrives damaged, please contact us immediately with photographs of the damage. We will assess the situation and work with you to find an appropriate solution, which may include a replacement or store credit.
7. Do you accept returns or exchanges?
Due to the personalized nature of our hand-painted books, we do not accept returns or exchanges. However, if there is an issue with your order, such as damage during shipping, please contact us, and we will work to resolve the issue promptly.
8. How should I care for my hand-painted book?
To preserve the quality of your hand-painted book:
🔹Handling: Treat the book as a delicate piece of art. Avoid rubbing or scratching the painted edges, as paint may come off.
🔹Reading: If you choose to read the book, handle it gently to prevent wear on the painted areas.
🔹Storage: Store the book in a cool, dry place away from direct sunlight to prevent fading or damage.
Proper care will ensure the longevity of the artwork.
9. Are the paints used safe and non-toxic?
Yes, we use high-quality gouache watercolor paints that are safe and non-toxic. These paints provide vibrant colors and are suitable for artistic applications on book edges.
10. Can I request a specific book to be painted?
We welcome suggestions for future projects! Occasionally, we conduct polls and accept recommendations through our Instagram stories and posts. Follow us on Instagram to participate and share your ideas.
We hope these answers address your questions. If you have any further inquiries, please feel free to contact us via email (info@prettybooksstudio.com).